Delivery Information
We ship our goods across Ireland where specified. Please allow 5 working days for delivery.
If you require your order to arrive quicker than this or on a specific day, for instance if it is for a gift for a special occasion, then this can be arranged by simply contacting us by phone or email. Some additional charges may apply.
EU and International Delivery
Should you wish to ship any items internationally, then please contact us. Postage charges will apply and the buyer will also be responsible for any relevant import duty charges applied by customs in the receiving country.
Returns Policy
If you are not entirely happy with your purchase we offer a full returns policy. Contact us within 7 days and return your items within 14 days. Please note you will be responsible for any return delivery charges. We recommend you use a reputable company and ensure the items are insured and signed for. Please ensure you package the items carefully to prevent any damage in transit.
A refund will be issued within 3 days of the item being returned although your bank may take longer to credit it to your account. Returned items must be in the original condition in which you received them and we reserve the right to withhold part of the refund if cleaning or repair is required.
Exchange
If you receive a product and simply wish to change your mind and swap it for something else, that’s fine. You will be refunded/charged any difference in the price of the newer item and we will dispatch the exchange item, only once we have received the original item back in good condition. You will be responsible for any return costs unless the items faulty or damaged.
Faulty Items
Very unusual but it can happen. Should you receive a faulty item them please inform us within 48hrs of receipt by phone or email. We will arrange for the items to be returned to us at our cost and a full refund will be issued or a replacement sent.
Please note that many of our items are handmade using very natural products. They therefore can have inconsistencies within the patterns and colours. These inconsistencies in no way detract from the beauty or quality of the products and demonstrate their authenticity as a handmade product. Such ‘flaws’ do not constitute to the product being ‘faulty’ and as such, should you not want the product our normal returns policy applies.
